Job Description

Support Worker

Reporting to:  Support Manager/ Team Co-ordinator

About Us:

The Coquet Trust are an inclusive and supportive employer who value the diversity of our staff, encouraging them to reach their full potential through relevant training and supportive leadership.


We are driven by our values which are to be committed, reliable, inspirational, trustworthy and inclusive.  They are the foundation of all that we do and endeavour to achieve.


We are an Investors in People employer and by joining the Coquet Trust team, you will be given excellent support and leadership directly from the Service Manager as well as the wider team.


Working closely with the team, you will deliver our values by putting the service user at the heart of everything you do.



To enable the people, we support to live their own life though the application of person-centred approaches, promoting individual choice, decision-making, control and independence.


The duties and responsibilities of a Support Worker are varied depending on the particular needs of the person we are supporting, the location and environment.  This is because each person we support has unique needs and requirements. Whilst this can be a very diverse role, the key focus is always on supporting people to lead a fulfilling and more independent life while minimising the risk that they will experience any kind of abuse.


Main duties and key responsibilities:

Provide the highest standard of support at all times, meeting the support needs of people as recorded in a person’s support plan.


Working as part of a team, you will contribute towards having a positive impact on the lives of the people we support by helping them to achieve their goals and aspirations and enable them to lead a happy and fulfilling life.


Promote a positive working culture within the team by being supportive and working in partnership with you colleagues to deliver the best care possible to the people we support.


You will help develop and maintain independent living skills to the people we support.

These include:


  • Supporting people in accordance with their needs and wishes as detailed in their person-centred support plans.
  • To demonstrate a commitment to the Safeguarding of Adults and to recognise and report any disclosure, suspicion or evidence of harm, risk of harm, abuse or neglect in line with Coquet Trust’s Safeguarding Adults policy.
  • To ensure that support plans reflect the changing needs and wishes of the people we support by contributing to regular monitoring and review.
  • To encourage and enable the people we support to become active members of both their local and wider communities.
  • To support people to develop or maintain good family relationships and a range of friendships.
  • Promote positive Risk Taking, Active Support and Positive Behaviour Support.
  • To support people in all aspects of their daily living, for example, going shopping, cooking, keeping their home clean and tidy, budgeting and paying bills.
  • To deliver personal care (if required) with dignity and respect.
  • To support people to stay healthy and safe, following guidance from health professionals where health support is required.
  • To accurately complete documentation, including people we support records.
  • To communicate effectively with colleagues, family members and professionals, verbally and in writing.
  • To raise any concerns about practice or the people we support in a timely manner.
  • To ensure required financial checks are completed.
  • To assist people towards volunteering and paid employment.
  • To attend training, including induction training, team meetings and individual supervision meetings as required.
  • To be responsible for protecting and maintaining confidentiality of information at all times in accordance with current GDPR guidelines and Coquet Trust policies.
  • To undertake any other reasonable duties as requested.


  • You will be expected to work alone and as part of a team.
  • Actively take part in regular 1:1 supervision meetings and annual appraisals with your line manager.
  • Ensure that all of Coquet Trust’s policies and procedures are followed, by working flexibly and adapting to and implementing changes within your role, as and when they are made.


  • Coquet Trust adopts a flexible approach to working hours and working locations, including sleep-in duties, unsociable hours and weekend work to meet the operational needs of Coquet Trust to which you would be expected to adhere to.


  • This job description indicates the main duties and responsibilities of this role; however, it is not exhaustive and may be subject to change in-line with the operational needs of Coquet Trust.


Essential Criteria:

  • Passionate about making a difference and the work of Coquet Trust;
  • Clear written and verbal communication style;
  • Basic IT skills and numerical ability;
  • To be willing to undertake required training, sometimes off site and outside normal working hours and to undertake any other duties commensurate with the level of the post;
  • To be willing and able to travel between locations as required;
  • To be available for flexible working patterns including evenings, weekends, sleep-ins and nights as required;
  • To represent Coquet Trust in a professional manner and maintain the good reputation of the organisation at all times;